Terms of Service

1. Who we are

Decifox is operated by Savo Efremovski, an individual trading as Decifox. In these Terms, “we”, “us” and “our” mean Savo Efremovski trading as Decifox, and “you” means the person who holds the account. If you use Decifox for an organization, you confirm that you may bind it, and “you” includes it.

Contact: support@decifox.com.

2. What Decifox does

Decifox is web software that turns spreadsheet data into interactive reports using AI. You choose sheets from a spreadsheet file and describe what you want to understand. Decifox produces a report you can view in your account and download as a single HTML file.

3. Your account

You must be at least 18 and able to enter a contract. Give accurate details, keep your sign-in details private, and tell us straight away if you think someone else has used your account. You are responsible for activity under your account. Accounts are for one person and may not be shared. You may not create several accounts to get more free trial Credits.

4. Credits

Credits are how use of Decifox is measured.

• What they are. Credits are a personal, non-transferable right to use the software. They can only be used inside Decifox, on the account that received them.
• What they are not. Credits have no cash value. They are not money, and they cannot be cashed out, exchanged, sold, transferred or given to anyone else. Paying for Credits does not create a deposit or a balance owed to you.
• How they are used. You see an estimate before you start an analysis. While it runs, Credits are held. When it finishes, the Credits used are charged and any unused held Credits return to your account. You need enough Credits to cover the hold. The final charge is never more than the hold.
• Analysis levels. You choose a level for each analysis: Standard, Advanced or Expert. Higher levels analyse in more depth and usually use more Credits. Before you start, the app shows the levels open to your account and an estimate. Accounts that have not made a payment can use Advanced for a limited number of analyses, and Standard after that.
• Failed analyses. If an analysis fails, its held Credits return automatically and nothing is charged.
• Order of use. Credits are used in this order: free trial Credits, then subscription Credits, then purchased Credits, oldest first within each group.
• Free trial. New accounts receive 50 free trial Credits, once per account.
• No expiry. Credits do not expire. Unused subscription Credits carry over from month to month, and Credits you already have stay in your account after you cancel a subscription. If we ever change this, we will tell you in advance, and the change will apply only to Credits you receive after it takes effect.
• When Credits end. Credits from a payment are removed if that payment is refunded or reversed. All unused Credits end when your account is closed, and we do not pay for them.

5. Plans, packs and prices

Current products and prices are on our Pricing page. Prices are in US dollars, and tax is added where it applies. Subscriptions renew automatically each month until cancelled. Credits from a payment are added after the payment completes. Subscriber Credit packs are only available while you have an active subscription. To change plans, cancel your current plan and subscribe to the new one after it ends. We may change prices for future purchases. If a subscription price changes, we will tell you before it applies, so you can cancel first.

6. Payments and Paddle

Purchases are not open yet. When they open, our order process will be run by our online reseller Paddle.com. Paddle.com will be the Merchant of Record for all our orders and will handle payment, tax, invoices and refunds. When you buy, you will buy from Paddle under the Paddle Buyer Terms. These Terms still apply to your use of Decifox.

7. Cancelling and refunds

You can cancel a subscription at any time. Refunds work as set out in our Refund Policy. If you dispute a payment with your bank, we may suspend your account while the dispute is open, and the Credits from that payment may be removed.

8. Your data

Your spreadsheets and reports stay yours. You give us permission to process them only to run Decifox for you, which includes sending data to the service providers listed in the Privacy Policy. You must have the right to use any data you upload, including personal data about other people, and a lawful reason to share it with those providers. Decifox is not designed for health records, payment card data or other highly sensitive information, so please do not upload them.

9. AI output

Reports are produced with AI and can be incomplete or wrong. Check anything important before you rely on it. Reports are not professional, financial, legal, tax or medical advice, and decisions based on them are yours.

10. Downloaded reports

A downloaded report is a file that contains its data. That can include individual records, even ones hidden by filters. Anyone who has the file can read that data without a Decifox account. Protecting downloaded files is your responsibility.

11. Acceptable use

Do not use Decifox to break the law or anyone’s rights; to attack, overload or probe the service; to get around limits, Credits or security; to resell or copy the service; to build a competing product from it; or to upload malicious files. Decifox never runs macros or formulas from your files.

12. Our software

We and our licensors own Decifox, including its software and design. You get a personal, non-exclusive right to use it under these Terms. Reports you create are yours to use.

13. Availability and changes

We work to keep Decifox running and useful, but we do not promise it will always be available or free of errors. We may change or remove features. If we stop offering Decifox, we will tell you in advance where we can.

14. Suspending or closing accounts

We may suspend or close an account that breaks these Terms or puts the service or others at risk. We will tell you why unless the law or security prevents it. You may stop using Decifox at any time and may ask us to close your account by emailing support@decifox.com. Sections 4 (When Credits end), 8, 9, 10, 15 and 18 continue after your account closes.

15. Liability

Nothing in these Terms limits liability that cannot legally be limited, such as for death or personal injury caused by negligence or for fraud, or rights you have by law as a consumer. Apart from that, Decifox is provided as it is. We are not liable for indirect or consequential loss, or for loss of profit, business or data, and our total liability to you is limited to the greater of what you paid for Decifox in the 12 months before the claim and US$50. We are not responsible for delays or failures caused by events outside our reasonable control.

16. Changes to these Terms

We may update these Terms. We will post the new version here with a new date. If a change is significant, we will tell you in the app and ask you to accept it before you start new work. If you do not accept, you can still reach your existing reports, billing and account settings, and you can cancel and close your account.

17. General

These Terms and the policies they refer to are the whole agreement between us about Decifox. If part of them cannot be enforced, the rest still applies. You may not transfer your rights under them without our agreement. We may transfer ours to whoever takes over Decifox, as long as your rights are not reduced. If we do not enforce a term straight away, we can still enforce it later.

18. Law and disputes

Nothing in these Terms takes away rights you have by law that cannot be excluded by contract, including the consumer rights of the country where you live. If you have a problem, please contact us first so we can try to resolve it. If we cannot, and you are a consumer, you may bring a claim in the courts of the country where you live.

19. Contact

support@decifox.com