Support

Contact us

Email support@decifox.com. We read every message and reply as soon as we can.

Decifox is operated by Savo Efremovski, trading as Decifox.

To help us help you

Send your message from your account’s email address, and tell us what you were doing, what happened and roughly when. Please do not send passwords or card details. Do not attach spreadsheets unless we ask you to.

Common questions

• Billing, receipts and payment details. Purchases are not open yet. When they open, Paddle will be the Merchant of Record: use the link in your Paddle receipt, or look up your order at paddle.net. You can also email us.
• Refunds. Read our Refund Policy. You have 14 days from the payment.
• Cancelling. Go to Billing in your account. See the Refund Policy.
• An analysis failed. Its Credits return automatically. Check Credits in your account.
• Verification email not arriving. Check spam, then request another on the verification page.
• Forgotten password. Use Forgot password.
• Closing your account or a data request. See the Privacy Policy or email us.

More information

Pricing · Security · Terms · Privacy · Refund Policy